Our history

In more than 20 years of work we contributed to the creation and the evolution of the concept of Customer Care, with team spirit, constant updating, continued attention to customers’ needs and daily technological change.

Today, we are a multimedia communication centre which can deal with all of your demands, even those you don’t know you have yet!

Our milestones


DIALOG GmbH is founded in Cologne, Germany.


DIALOG manages the first customer care phone service for automobile industry in Europe, the first one-brand on the road emergency service and the first 24/7 service.


An internal IT department is created to develop innovative software programs and applications.


DIALOGO Italia is founded in Verona for the customer care service, prospect and sellers in the automotive sector, soon becoming a reference point for brands of different merchandise sectors.


With the introduction of online video assistance, DIALOGO is again a provider of up-to-date services.


The solutions portfolio is enriched with the assistance services, both online and through social media.


DIALOGO celebrates its 10 th anniversary.


DIALOGO celebrates its 15 th anniversary.



Our headquarter
is in Germany.
Everything else
is made in Italy.
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